May 11, 2017

ETMC Quitman is receiving national recognition for having some of the quietest hospital patient rooms in the country.

The results are from the Centers for Medicare and Medicaid Services (CMS) Hospital Compare and represent Hospital Consumer Assessment of Healthcare Providers and Systems (HCAPHPS) scores collected from April 2015-March 2016, the most recent data available.

“We focus on each patient having a quiet, relaxing environment in which to heal and recover,” said Patrick Swindle, administrator. “We do not utilize the overhead paging system unless absolutely necessary, and have new housekeeping equipment that has a quiet mode function.”

Patients receive a survey upon discharge and are asked about their hospital stay, rating everything from cleanliness to communication with nurses. The national average on the room being quiet at night is 62 percent and ETMC Quitman scored 83 percent.

“We emphasize with our staff to be considerate of the volume at the nurse’s stations at night, and also close the patient’s doors to minimize any noise,” said Allicia Settles, RN, chief nursing officer. “We also do hourly rounding to fix any problems before they become a nuisance to our patients.”

CMS, along with the Agency for Healthcare Research and Quality (AHRQ), developed the HCAHPS tool to provide a standardized survey instrument and data collection methodology for measuring patients’ perspectives on hospital care. The HCAHPS Survey