March 22, 2017

ETMC Pittsburg is receiving national recognition for having some of the cleanest hospital patient rooms in the country.

ETMC Pittsburg is one of the top three hospitals in the country in the category of hospitals rooms always being clean.

“Our housekeeping staff make inpatient rooms a top priority and are focused on keeping the rooms clean,” said J. Warren Robicheaux, administrator. “Housekeeping has a very good relationship with nursing, and this is reflected in their team work. Housekeeping team members are in the rooms as often as clinical staff making sure our patients have clean rooms and are pleased with their stay.”

The results are from the Centers for Medicare and Medicaid Services (CMS) Hospital Compare and represent Hospital Consumer Assessment of Healthcare Providers and Systems (HCAPHPS) scores collected from April 2015-March 2016, the most recent data available.

Patients receive a survey upon discharge and are asked about their hospital stay, rating everything from communication with nurses to if their room and bathroom was always clean. The national average is 74 percent on clean rooms and ETMC Pittsburg scored 95 percent.

“Our staff develops a relationship with the patients and that’s a huge key to our success,” said Patty Abrams, housekeeping manager. “Our staff follows the AWARE program, which is announce, welcome, ask, review and exit.”

CMS, along with the Agency for Healthcare Research and Quality (AHRQ), developed the HCAHPS Survey, to provide a standardized survey instrument and data collection methodology for measuring patients’ perspectives on hospital care. The HCAHPS Survey is administered to a random sample of patients continuously throughout the year.