How do I change my billing account?
This request must be submitted in person at your local center. You must provide a voided check or savings deposit slip or bring the credit card you wish to use. This request must be completed by the 20th of the month prior to the month you want the change to be effective. Example: Change your account information by October 20th, 2013 to be effective for November, 2013.
How do I change the address and/or telephone information on my membership?
The request for these changes can be completed at your local center by the primary member.
How do I cancel my membership?
Members may cancel their membership on or after their contract anniversary date. If you are the primary member, you can go into your center and complete a written notice to cancel your membership. You may also send your request via certified mail to P.O. Box 7530, Tyler, TX 75711. Cancellations are not accepted via e-mail or phone. A 30-day notice of cancellation is required. If your request is received by the 3rd of the current month, your cancellation will be effective at the end of that month. If you cancel after the 3rd of the current month you will be billed for the following month. Example: If you have met your anniversary date, submit your 30 day written notice by December 3, 2013 for your membership be canceled effective Jan. 1, 2014.
How can I stay up to date on Olympic Center news and member programs and incentives?
If you didn't provide us with your email address when you joined, please stop by the fitness desk and give that information to a team member. We will update your account and you'll receive emails about special events, programs and any other pertinent updates about the center. In addition, you can "Like" us on Facebook. Simply search for "ETMC Fitness" and select your local site.