Ensuring clear and effective communication for all patients is
the goal behind the adoption of the NexTalk Video Remote
Interpreting system throughout the East Texas Medical Center
Regional Healthcare System.
NexTalk, which provides on-demand translation services for the
deaf, hard of hearing and those speaking limited English, has been
installed, and team members have been trained, at all ETMC
hospitals and ETMC First Physicians clinics throughout East
The system allows patients and caregivers instant, face-to-face
access to an interpreter through a secure Internet video link 24
hours a day, seven days a week.
"Clear communication is essential in providing high quality
healthcare," said Mike Gray, vice president of human resources for
ETMC. "NexTalk provides a needed tool so that we can ensure all our
patients actively participate in their care through open, effective
conversation with their care providers. Our goal is to remove any
and all hindrances and provide all East Texans with the highest
quality care possible."